Privacy Policy of Ratgeber Selbsthilfe
On this page, we inform you in the most comprehensible form possible about the protection of your personal data entrusted to our online offers (websites) and online presences (e.g. social media profiles). We will tell you which personal data is collected when you use our offers and services and how we use it afterwards.
For better comprehensibility of individual passages, we sometimes list examples. However, these examples do not mean that they exclusively describe processes that are not always carried out, but are examples in the sense of the common definition of „example“.
Relevant legal bases for this statement are articles of the DSGVO (EU General Data Protection Regulation), as we have a registered office and a significant proportion of visitors within the EU:
Art. 6 para. 1 lit. a and Art. 7 DSGVO Obtaining consent.
Art. 6 para. 1 lit. b DSGVO Processing for the fulfillment of services, contractual measures and responding to inquiries.
Art. 6 para. 1 lit. c DSGVO Fulfillment of legal obligations
Art. 6 para. 1 lit. d DSGVO Vital interests of individuals
Art. 6 para. 1 lit. f DSGVO Protection of our legitimate interests
Purpose of the data processing
As far as Ratgeber Selbsthilfe collects, processes and transmits personal data, this is done for the purposes stated in this privacy policy.
Your data, which is necessary for the business transaction, will be stored and passed on to service providers commissioned by us for order processing to the extent necessary.
We have taken technical and organizational measures to ensure that the regulations on data protection are observed both by us and by external service providers.
Calling up our websites
We collect and store your IP address, which your access medium (computer, smartphone, router, VPN provider) assigns to you, in order to transmit the content of our web portals that you have called up to your end device (texts, images, files for downloading, etc.) (cf. Art. 6 (1) lit. b DSGVO). The transmission is a necessary procedure so that you can call up a website on your browser or app at all.
This data is also used for abuse detection and tracking. State organs can use the data for criminal prosecution. In this respect, the legal basis is Art. 6 (1) lit. f DSGVO. Our legitimate interest in the data processing is to ensure the proper functioning of our website and the business transactions conducted via it.
In addition to the IP address, other data that can be read is generally transmitted when websites are called up: e.g. date, time, pages viewed, browser, operating system and regional location of the provider. However, we do not make any personal use of this data unless this is required by law and is necessary for criminal prosecution. However, the statistical evaluation of anonymized data records is possible.
This makes it possible, for example, to determine the percentage of users who use certain browsers. We evaluate these statistics. It helps us to focus on the browsers, operating systems, etc. that are actually (still) used.
This saves us time, which we can then use more intensively for customer service, programming better features, etc.
When using a VPN provider, you can replace your own IP address with an IP address of the VPN, so that we can no longer identify the origin.
However, we assume no liability for how the data is processed and possibly used by the VPN provider. The visitor is solely responsible for the use of the VPN and similar services to disguise his or her own IP address.
Storage of IP addresses
In connection with your access, data is stored on our servers for backup purposes and based on our legitimate interests in log files that may allow identification (for example, IP address).
The access data also includes the URL called up, the URL of the previously visited page, access date and time, amount of data transferred, browser version, operating system and provider.
We store IP addresses for a maximum period of seven days. The storage is done for reasons of data security, to ensure the stability and operational security of our system. If data must be retained for evidentiary purposes in specific cases, they are exempt from deletion until the respective incident has been finally clarified.
Cookies and tracking
A cookie is a small text file that is stored locally on your terminal device (computer) as soon as you visit a website in the browser. If you visit this website again from the same device (without having deleted the cookie file in the meantime), the cookie indicates that this is a repeat visit. Cookies are also used to analyze the use of our website. Cookies do not contain any personal information. You can view their contents yourself on your computer. Cookies are not suitable for identifying you on third-party websites.
The following Wikipedia page presents in detail how cookies work, their typical characteristics and contents, as well as the bankruptcy about their use:
https://de.wikipedia.org/wiki/HTTP-Cookie
Cookies are necessary or at least useful for some functions (functionality cookies). An example of the use is a re-use of a website with registration requirement without having to enter one’s username and password again, unless one has logged out before.
This saves the user time. However, you should make sure that the computer is not also used by other unauthorized persons. Because then this person could also get into the user account without logging in. Remedies include password-protected locking of the operating system at startup, logging out of the website after use, or regular deletion of cookies after use.
Cookies can also have a certain duration. After the end of this period, the data is no longer available.
Without the use of cookies, some functions are not possible. Therefore, we use cookies.
This applies in particular to cookies with fundamental importance for the function of our website. These assign anonymous session IDs for the bundling of several queries to a web server and also the error-free functioning of logins and orders.
You can see for yourself which cookies are used on our pages in most common browsers. In Google Chrome, for example, click on the green icon with the „Safe“ lock in the top left corner. The symbol shows you first of all that the websites is SSL-encrypted. When you click, you will see the sub-item „Cookies“. All cookies are now listed here and, for example, via which third-party provider cookies are activated. You can block and remove these cookies yourself depending on the browser.
You can prevent cookies from being saved on your own, but registration may then also not be possible. Since we do not force anyone to use our website offers, it is up to the user whether you agree to the use of cookies or not.
In some cases, for example, advertisements are delivered directly by companies. Cookies may be used here without us being able to point this out to you. These are used, for example, to identify our company as an intermediary. In the case of advertising links, we receive a commission from the advertising company. These serve to finance our website. You can also delete these cookies yourself.
Furthermore, we work in compliance with legal regulations with external companies that provide services for us such as web tracking and range measurement. They serve us to determine the number of visitors to individual pages, regional focus, use of browser versions, dwell times on pages, etc. for the future planning of our website activities.
These cookies also do not store any information that allows personal identification of the visitor. They are counted anonymously and thereby aggregated into user statistics information. We thereby recognize, for example, how many of our visitors use a particular browser. However, we cannot tell from the generated statistics which browser you personally use, or assign your usage type in a personalized way.
These companies have their own data protection information (privacy policy), which you can find on the websites of these service providers.
It is also possible to use our offers without cookies. If you do not wish to accept cookies, you can generally disable them yourself within your browser and enable them for individual websites.
Links to other websites
Our online offer contains links to other websites. We have no influence on the extent to which their operators comply with data protection regulations.
Registration
Users can create a user account on some of the pages of Ratgeber Selbsthilfe. The mandatory data will be provided to the users. These data will be used to use the offer. Registered users can be informed by e-mail about changes in the offer, technical circumstances or other offer-specific requested details.
Users can cancel their account at any time. Thereafter, existing data of the user account will be deleted, subject to their retention obligation for commercial or tax reasons in accordance with Art. 6 para. 1 lit. c DSGVO. It is your responsibility to back up your data in a timely manner upon termination.
When registering and during the period of the active user account, we store (track) your IP address and the respective times during their use. The storage takes place for your own protection against misuse and unauthorized use, as well as on the basis of our legitimate interests. This data is not passed on to third parties except for the prosecution of claims and legal obligations pursuant to Art. 6 para. 1 lit. c DSGVO.
Comments
The contributions in our discussion forums and comment fields are generally visible to everyone worldwide and can also be found via search engines. You are responsible for your own contributions. You should therefore carefully check whether you really want to publish the information provided there.
Requests for deletion and corrections can usually only be made on our original website. Should our website be copied in whole or in part by others, archived or recorded by search engines, we have no influence on this. Deletion on third-party servers can be requested by us, but rarely leads to success, especially on foreign web hosts. Therefore, there is no claim for deletion of data on third-party servers for comments and data posted by yourself.
For your comments, your IP address is stored in the sense of Art. 6 para. 1 lit. f. DSGVO will be stored for 7 days. You yourself have the option to exclude the storage.
We stand for freedom of expression. However, legislators or rights holders may ask us to delete illegal content (insults, incitement, copyright infringement, etc.). For our part, we reserve the right to shorten or remove contributions in the event of abuse (spam, virus or malware spreading) (according to Art. 6 para. 1 lit. f. DSGVO).
Personal data
Personal data is information that can be used to identify you. Typical data are name, postal address, e-mail and telephone number, but also physical, genetic, economic, cultural and social characteristics, as well as usage behavior and IP addresses.
Non-personal data is statistical anonymized data. This information is used, for example, to determine the number of visitors to a website.
In principle, you can use our online offer without disclosing your identity. Only when you order a product or service, make an inquiry or register for our services do you enter your personal data in our form. Mandatory fields for processing your inquiry or booking (e.g. e-mail address) are marked. All other information is voluntary until such time as it is necessary for the booking process (e.g. postal address in the case of a booking, or order).
If the data is not necessary, it is your free decision whether you enter this data or send it to us by e-mail, fax or post.
In the case of telephone inquiries, please note that we may be able to identify your gender, age and regional origin on the basis of your voice. We will not process this information further, we will not use it statistically and we will not create any prejudices. Further processing will only take place if you give us your concrete data, e.g. in order to place a booking request or order of your own free will.
We enter the information given to us by telephone into our digital communication systems in order to process inquiries and orders and to be able to contact you again later with the result. We store your information on protected servers.
If you only wish to make an information request and do not wish to disclose any personal information about yourself, you should change your voice accordingly so that we cannot determine your gender, age or origin.
Processing of personal data
Personal data is processed if you provide it to us of your own accord, e.g. when making an inquiry, booking/ordering, obtaining information, registering for our services or a newsletter. The legal basis in this respect is Art. 6 para. 1 lit. b DSGVO. The data we process includes customer data, employee data, cooperation partner data and data from suppliers and external service providers, insofar as this is necessary for the purposes named in the context of this data protection declaration.
Insofar as we process your data, as described above, for the purposes of receiving and processing your respective inquiry, booking or order, you are obligated to provide us with this data, as we are otherwise unable to process your desired request. For example, if you request a voucher by mail, we absolutely need your postal address, which we must also print on the envelopes so that it is visible to postal delivery staff.
If you have consented to the processing of personal data (cf. Art. 6 para. 1 lit. a DSGVO), you may revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.
In the case of the above-mentioned mailing, it means, for example, that they cannot request the deletion of the postal address printed on the letter if the letter is already on its way.
However, we will stop further processing from revocation as of knowledge of the revocation.
Contact
When contacting us via contact form, email, phone, mail, fax, chat or via social media, your information will be processed for the purpose of handling the request pursuant to Art. 6 para. 1 lit. b) DSGVO.
For requests via form, users will receive a confirmation email. If a third party has entered your email address by mistake or intentionally, we cannot check the correctness of the email address before sending it automatically. It is the responsibility of the incorrectly delivered person to notify us of the error or to ignore the message. However, if we are not notified, we cannot know that the email is incorrect, so any digital orders (e.g. vouchers) with invoices may also be sent to this email unintentionally. You can permanently ignore the invoices in these cases. Sent unpaid vouchers can not be redeemed either.
If the contact information is correct, we will contact you until the completion of the desired order, or the request, unless they express the desire to terminate prematurely. Possible claims up to the termination of the contact (e.g. payment claims) remain unaffected. Should there be a need to continue the contact later, a resumption of the contact is possible by both parties.
The contact data and requests of the users can be stored in a customer relationship management system, ticket system, mail system and accounting system, if processing is necessary (especially for bookings and orders, but also for appointment requests to be researched).
We delete the requests if they are no longer necessary. We review the necessity at the end of each year. Furthermore, the legal archiving obligations apply.
Order processing: online store and user account
We usually process the data of our customers in the course of the ordering process in an individual manual process on account.
A second variant is that you are directly redirected to our partner’s website and online store, where you first enter your personal data for booking/ordering. In this case, Ratgeber Selbsthilfe does not receive any data, but only information that a booking/order for a certain amount and at a certain time has been made, in order to be able to check commission credits.
The third variant is an online store on our web server to enable them to select and order the selected products. or services, their payment with several common payment methods and their delivery, or execution in a timely manner.
As a fourth variant, this online store is integrated into our website by an external payment service provider.
The variant used in each case depends on the respective need and is recognizable by you through markings at external Zahlunsgdienstleister and links, or through the process (invoice only after confirmed booking).
The processed data includes inventory data, communication data, contract data, payment data and the persons affected by the processing include our customers, prospective customers and business partners. The processing is carried out for the purpose of providing contractual services in the context of operating an online store, including billing, delivery and customer service. When using an online store, we use session cookies to store the contents of the shopping cart and permanent cookies to store the login status.
Their processing is based on Art. 6 para. 1 lit. b (execution of order transactions) and c (legally required archiving) DSGVO, for which these data are necessary.
This data will only be disclosed to staff, companies, legal advisors and authorities if it is necessary for the processing of the order process and for legal requirements.
In online stores, users can optionally create a user account. In this account, customer data, billing data, shipping addresses and orders can be viewed. The mandatory data can be identified in the registration process by asterisk symbols and by warning notices in case of non-filling. User accounts are only accessible and recognizable with username and password.
User accounts can be terminated by the user. The data will then be deleted – unless there are legal reasons in accordance with Art. 6 Para. 1 lit. c DSGVO.
It is your responsibility to back up your data in a timely manner prior to termination.
When registering and during the period of the active user account, we store (track) your IP address and the respective times when you use them. The storage takes place for your own protection against misuse and unauthorized use, as well as on the basis of our legitimate interests. This data is not passed on to third parties except for the purpose of pursuing claims and legal obligations pursuant to Art. 6 Para. 1 lit. c DSGVO.
Ratgeber Selbsthilfe checks at the end of each year whether user account data must be retained or deleted due to commercial or tax law retention obligations, warranty obligations or other legal requirements, ongoing order or subscription processes or at the request of users. Deletion will then take place for the data that can be deleted without compulsory notification of the users.
Intermediary activity
As part of our intermediary function (e.g. referring interested customers to event organizers), we process data of customers who have registered through the contacts of Ratgeber Selbsthilfe.
We process the following data in order to fulfill our contractual or pre-contractual services: Inventory data, contact data, payment data, contractual data of partner companies, location and date-related data.
Due to certain requirements for booking an event, personal health and physical data (pregnancy, physical and health condition, disabilities, age, weight, height, national language skills) and other circumstances (e.g. (non-)existence of a driver’s license) may also be processed and – if necessary for the service requested – forwarded to the companies responsible for the event, provided that these are given to us voluntarily by the customer without request. None of this data has to be given to us. If the conditions for participation in events or for the purchase of products specified by us are not available, customers can cancel the booking or purchase request after an inquiry, but before an order, without giving us the specific reasons. This also applies to a cancellation, provided that such a cancellation complies with the terms and conditions (in particular the cancellation deadlines). It is therefore the responsibility of the customer to check the conditions of the order before making a firm confirmation.
Ratgeber Selbsthilfe checks at the end of each year whether the data for services must be retained or deleted due to commercial or tax law retention obligations, warranty obligations or other legal requirements, ongoing order or subscription processes or at the request of the users. Deletion will then take place for the data that can be deleted without compulsory notification of the users.
Disclosure of personal information to third parties
Your personal information, which you have already left on our website, will be passed on to partner companies in necessary cases and further processed there depending on the service you have requested. This information transfer is usually necessary when booking events and ordering products and services through our portal in the role of intermediary, middleman and affiliate.
As an example, an event organizer can see by your name that the person really booked is also participating in the event and no other person can claim to have booked the seats.
The exchange of information is also important in case you want to cancel and a reversal, or transfer back, has to be made.
Sharing is also necessary for the necessary requirements for the bookings, e.g. minimum age, possession of a driver’s license, phone number in case of an emergency cancellation at short notice.
We ask for all necessary data on our website, which we usually also transfer completely to the partner companies. The further processing of your data at these companies is regulated by the privacy policy of the respective companies. This applies in particular to the data that is communicated there for the first time and does not reach us (e.g. driver’s license data or order details for linked affilliate partners). In the booking process, we provide our customers with the contact details so that they can inform themselves about the data protection there. If you then have any concerns about your data protection, you can let us know and interrupt the ordering process. We will then immediately talk to our partners about the points of criticism, after correction continue the order process (as far as possible) or cancel it if desired.
In the case of linked partner programs, you will receive the information on the newly opened external website – usually under the menu item „Data Protection“ or „Privacy Policy“ in the footer.
If necessary, we use service providers who process data on our behalf (e.g. software development, marketing, customer service, accounting, tax administration, payment service providers). In the cases described here, individual pieces of information may be shared with these entities to enable further processing. The order administrators bound by instructions are obliged to keep your data strictly confidential and not to use it for other purposes.
Payment transactions create personal data and a link between you and our company. We generally offer our customers several common payment methods. It is up to you which bank, savings bank, online payment service provider you choose. We have no influence on the privacy policy of your chosen payment institution and our house banks located in Thailand. We keep account statements, which may also contain personal data, only until the legally required time. In the case of bank transfers, we cannot identify the account from which the amount was received. Exceptions are the payment methods direct debit and PayPal. If you forget to write your invoice number on the transfer form, we will check the data we have (price, place of residence, name, time) in order to be able to assign the presumed order transaction.
The transfer of data to order processors in functionally necessary reasons is based on Art. 28 (1) DSGVO (order processing agreement).
If we transfer data to third parties within the scope of our processing or grant them access to the data, this will only be done on the basis of a legal permission, with your consent, a legal obligation or on the basis of our legitimate interests.
We do not sell your data to third parties and do not market it elsewhere.
We are required by law to disclose your personal data without your express consent to law enforcement authorities and, if necessary, to injured third parties, if it is necessary to clarify an illegal use of our services or for legal prosecution. The authorities must provide us with an order for this purpose.
If we ourselves have obviously been harmed or if there is a concrete indication of unlawful or abusive behavior, we will also use personal data and, if necessary, forward it to the authorities. An example of this is the persistent non-payment of an invoice.
We are also legally obligated to provide information to public authorities upon request. Examples of this are law enforcement agencies, tax offices and public order offices.
The disclosure of this data is based on our legitimate interest in combating abuse, the prosecution of criminal offenses and the protection, assertion and enforcement of claims, provided that your rights and interests in the protection of your personal data do not prevail, Art. 6 para. 1 lit. f DSGVO.
E-mail – performance measurement
Important e-mails in the booking process (sending of documents for the order or booking) contain a pixel (tiny image file), which is retrieved from our server, or the shipping service provider MailButlerTrackingPixel, from its server when opened. This retrieves information about the browser used, operating system, your IP address and the time of the retrieval.
This information is used to identify whether an important e-mail has reached you or has ended up in the spam folder, for example.
With this information we could fathom your reading behavior. However, it is not our intention to observe or analyze you. It is only in our mutual interest that you receive important documents so that we can resend an email or contact you in another way if necessary.
You can object to this form of tracking (for contact details, see below), but you should then also keep an eye on your spam inbox so that you do not miss any important documents and information.
Data transfer between countries
Ratgeber Selbsthilfe sees itself as a global company based within the EU. Therefore, it is inevitable that we can process data not only within the EU, e.g. if the user or the executing organizer for an event is located outside the EU. Also, in individual cases we use mostly known common tools for statistics, marketing or communication. The tools used and the companies involved are selected in such a way that their privacy policies comply with our data protection regulations (and are therefore EU-compliant, or comparable standards such as the „Privacy Shield“ required in the USA). They are listed here individually with their functions.
Security
Ratgeber Selbsthilfe uses technical and organizational security measures in order to protect the data you have made available to us from manipulation, loss, destruction and access by unauthorized persons.
A triple backup of data on three different servers with different locations protects against loss and destruction. The measures are constantly being improved in line with technological developments.
When entering personal data, our website uses SSL encryption. The transfer of data for storage is also encrypted.
We protect our tools for editing websites, database queries, data transfer, etc. by secure passwords and by limiting access to only very few authorized users.
Updates of standard tools, plugins, themes, etc. are immediately incorporated via a monitoring tool. These monitoring tools are also password-protected and restricted to a limited number of people.
At this point, we also recommend the use of „strong“ passwords not used elsewhere, e.g. with special characters, numbers and long length, if you want or need to select and use passwords on our pages.
Third party intrusions on our database system, website and servers are monitored by security tools (firewall monitoring, protection against DDOS attacks, spam filters, checking and blocking login attempts, etc.) both by Ratgeber Selbsthilfe and by the web host operators.
On the end devices of our employees and data processors we use anti-virus software and programs against malware to protect your data.
In the event of a successful intrusion despite all security precautions, Ratgeber Selbsthilfe will inform the affected users immediately after it becomes known whether their data has been affected. In this case, the revocation on e-mail notification is not applicable, as the duty to inform is weighted higher by law.
Services
In the context of orders for services (e.g. accounting, programming, marketing, strategic consulting, analysis, design, training, social actions) we process data of customers who have registered through the contacts of Ratgeber Selbsthilfe and through those of the contracted partners.
In this context, we process inventory data, contact data, content (texts, images, etc.), payment data, contracts and usage data of customers, interested parties, website visitors, employees, partners and third parties that are required for use or selected randomly or as needed for internal testing.
The purpose of this processing is the fulfillment of contractual and service performance, as well as billing based on Art. 6 para. 1 lit. b DSGVO (contractual services), Art. 6 para. 1 lit. f DSGVO (analysis, statistics, optimization, security measures). We do not disclose this data to third parties, unless it is required by the order by instruction of the client or legal conditions.
Data processing in an order case is carried out according to Art. 28 DSGVO and not for other purposes.
Ratgeber Selbsthilfe checks at the end of each year whether the data for services must be retained or deleted due to commercial or tax law retention obligations, warranty obligations or other legal requirements, ongoing order or subscription processes or at the request of the users. Deletion will then take place for the data that can be deleted without compulsory notification of the users.
Dropscan
We use the scanning service of Dropscan. If mail is delivered to us in written form, this service scans these letters at our express request and makes the contents of the letter available to us in digital form as a JPG for retrieval via password-protected access on their website. This would allow Dropscan employees to view the content.
We process the scanned data in the same way as data sent to us by e-mail or fax.
If you object to this form of scanning, please use another transmission method. Alternatively, you can inform us by another contact method that you have sent us a letter by mail and do not want it to be opened by Dropscan. We will then instruct Dropscan to send the letter, unopened, to an address to which authorized persons of Ratgeber Selbsthilfe, whom you can designate in advance, can have access, using the return address you have provided (encrypted is also possible).
Dropscan GmbH, Ehrenbergstr. 16a, 10245 Berlin, Germany
Privacy policy: https://www.dropscan.de/datenschutz
Amazon affiliate program
We are based on our legitimate interests in the economic operation of our online offering within the meaning of Art. 6 para. 1 lit. f. DSGVO participant of the affiliate program of Amazon EU. It was designed for the provision of advertisements and links to Amazon.de for websites. By means of these placements, we earn advertising reimbursement.
In doing so, Amazon uses cookies to be able to determine the origin of our websites. This enables Amazon to recognize that you have clicked on the partner link on our website and subsequently purchased a product from Amazon.
You can remove these cookies yourself in your browser. Then we would not receive any advertising reimbursement from Amazon.
Information about the Amazon affiliate program and their privacy policies can be found here:
http://www.amazon.de/gp/help/customer/display.html/ref=footer_privacy?ie=UTF8&nodeId=33124
Other partner programs
Based on our legitimate interests in the economic operation of our online offer within the meaning of Art. 6 para. 1 lit. f. DSGVO participants in partner programs of various companies via partner networks. These were designed to provide advertisements and links to the websites of the companies. By means of these placements, we earn advertising reimbursement.
In doing so, the networks use cookies to be able to determine the origin of our websites. This allows the networks to recognize that you have clicked the affiliate link on our website and subsequently purchased a product from a specific company. The purpose is to associate us with the advertising company in order to obtain the correct payment of the advertising reimbursement by means of the partner network.
Personal data is not inserted on our data, but only on the linked pages of the advertising companies. We are therefore unable to identify which individuals have purchased the linked products.
The cookies are only stored on your terminal device. You can remove them yourself in your browser. We would then not receive any advertising reimbursement.
We participate in the following partner networks:
Awin: AWIN AG, Eichhornstraße 3, 10785 Berlin, Germany.
Privacy policy: https://www.awin.com/de/dsgvo
Tradedoubler, Tradedoubler GmbH, Herzog-Wilhelm-Straße 26, 80331 Munich, Germany
Privacy policy: http://www.tradedoubler.com/de/gdpr-compliance/
Webgains, ad pepper media GmbH, FrankenStraße 150C, FrankenCampus, 90461 Nuremberg, Germany
Privacy policy: http://www.webgains.com/public/de/datenschutzerklaerung/
Adcell, Firstlead GmbH, Rosenfelder Str. 15-16, 10315 Berlin, Germany
Privacy policy: https://www.adcell.de/news/meldungen/dsgvo/datenschutz-grundverordnung-bei-adcell
Integration of third-party services and content
We use online services for our websites on the basis of our legitimate interest in analysis, optimization and economic operation within the meaning of Art. 6 para. 1 lit. f. DSGVO content and service offers of third party providers to integrate their content and services.
The technical prerequisite for the use and display of these services is the provision of the user’s IP address. Third-party providers may also use pixel tags (small invisible graphics) for statistical or marketing purposes. This allows the number of visitors to websites to be evaluated, which is the purpose of this tracking method.
The providers may also store the anonymized data in cookies on your terminal device with the indication of browser type, operating system, website visited and length of stay.
You can determine yourself via your browser which cookies are stored, read their content and delete the cookies and block them for future storage.
We use the following external integrations on our websites:
YouTube
We integrate videos from the video platform YouTube (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). These can be accessed directly on our website, but are played on the YouTube page for performance and legal reasons. As a result, Google receives the IP address used. This is used by Google, among other things, to block certain videos nationwide for respective legal or copyright reasons.
Privacy policy: https://www.google.com/policies/privacy/
Opt-Out: https://adssettings.google.com/authenticated
Google Fonts
We integrate the fonts Google Fonts (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). They are used to display certain „nicer“ non-standard fonts. For performance reasons, these fonts are loaded directly from Google servers so that Google can take note of the IP address used for this purpose. The use from the Google Fonts are local.
Privacy policy: https://www.google.com/policies/privacy/
Opt-Out: https://adssettings.google.com/authenticated
Google Maps
We integrate the maps of the service Google Maps (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) on a contractual basis.
The maps are used for the orientation of our users to locate locations for events.
The function enables the visual display of geographical information and interactive maps.
For legal and functional reasons, these maps are accessed directly from Google servers within our websites.
Google processes your used IP address here in order to use location data. This allows the map view to start exactly where you are. In many cases, this facilitates the overview.
However, you yourself give Google consent when using these maps through the settings of the app on mobile devices or within your browser on computers and can also revoke this consent.
The data may be processed in the USA. An adequacy decision by the European Commission is in place for data transfers to the US.
Nevertheless, you have the right to object to this processing of personal data concerning you based on Art. 6 (1) f DSGVO at any time for reasons arising from your particular situation, or to prevent it yourself. To do this, you must switch off the JavaScript application in your browser. However, we would like to point out that if you switch it off, some functions of our websites will no longer be usable, e.g. interactive map displays. For economic reasons, we are also unable to offer an alternative.
Privacy policy: https://www.google.com/policies/privacy/
Opt-Out: https://adssettings.google.com/authenticated
Google AdWords
We use the online advertising program Google AdWords incl. conversion tracking, an analysis service of Google Inc. (Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA).
When you click on an ad within the Google search results page, Google places a unique cookie for conversion tracking on your terminal device. These cookies do not contain any personal data and are limited in time. You can view their contents yourself on your device.
The conversion cookie is used so that Google can create conversion statistics for us. This allows us to read the total number of users who clicked on our ad and were redirected to a page tagged with a conversion tracking tag. Thus, Google can settle advertising costs with us.
The cookies do not receive any information about your personal identification.
You can independently object to this tracking. To do so, you must deactivate the cookies in general or specifically for this function.
Privacy policy: http://www.google.de/policies/privacy/
Opt-Out: https://adssettings.google.com/authenticated
Google Analytics
We use the web analytics service Google Analytics from Google LLC on the basis of our legitimate interests in the analysis, optimization and economic operation of our online offering within the meaning of Art. 6 para. 1 lit. f. DSGVO, we use the web analytics service Google Analytics from Google LLC. Google uses cookies, whose information about your use of our websites is transmitted to a Google server in the USA, stored there and processed on our behalf into reports that we can view. From this, we can draw conclusions about the general use of our pages in order to make optimizations. Examples of this are: which pages are viewed preferentially? Is there an increase or decrease in visitors compared to the same period last year? From which countries do most visitors come?
The processed data is cumulated into anonymized usage profiles in each case. From this, we cannot draw any conclusions about the usage behavior of an individual concrete user, which could also not provide any meaningful information for our evaluations.
Google is certified under the Privacy Shield agreement. Google thus offers a guarantee of compliance with European data protection law. https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active
We use the activated IP anonymization for Google Analytics. In this case, the IP address of the user is shortened by Google.
You can prevent the storage of cookies yourself in your browser. You can prevent the collection of the data generated by the cookie and processed by Google by downloading and installing the following browser plugin: http://tools.google.com/dlpage/gaoptout?hl=de.
General information on Google’s privacy policy with setting and objection options can be found at this link: https://policies.google.com/technologies/ads
You can change the settings for the display of advertisements by Google here:
https://adssettings.google.com/authenticated
General privacy policy of Google:
https://privacy.google.com/intl/de_ALL/businesses/controls/#?modal_active=none
You have the option to change your data processing settings in the Google Privacy Center.
Facebook Pixel, Custom Audiences, Facebook Plugins and Facebook Conversion
Within our websites, the Facebook pixel of the social network Facebook (Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland for users within the EU) is used due to our legitimate interests in analysis, optimization and economic operation and for these purposes.
Facebook is certified under the Privacy Shield agreement and thus offers a guarantee of compliance with European data protection law (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
Facebook is thus able to classify our visitors according to certain criteria. Advertisements (Facebook Ads) can thus be filtered to target groups.
Accordingly, we use the Facebook pixel to display our ads only to those Facebook users who are interested in the topics of our online offer based on certain characteristics (age, location, previously self-disclosed interests) or have visited our websites before.
In this way, users who are most likely not interested in our products or services do not receive annoying advertisements.
Another use of the Facebook pixel is for statistical evaluations in order to optimize our services.
The processing of data by Facebook takes place within the framework of Facebook’s data usage policy: https://www.facebook.com/policy.php.
Specific information on the Facebook pixel and how it works: https://www.facebook.com/business/help/651294705016616
You have the right to object to or restrict the collection by the Facebook pixel. You can determine yourself as a Facebook user, independent of the platform, which types of advertisements are displayed to you within Facebook.
Please note the information on the settings for usage-based advertising: https://www.facebook.com/settings?tab=ads
Facebook plugins are used on our websites. If you call up Internet pages provided with such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the Internet page by notifying your browser. Facebook can thereby recognize which Internet page you have visited.
If you are already a Facebook member, Facebook assigns this information to your personal user account. This also applies when using the plugin functions when clicking the „Like“ button or writing a comment.
You can generally prevent this by always logging out after using Facebook before visiting other websites (thus also ours).
Alternatively, Facebook offers an add-on for your browser. This prevents the loading of the Facebook.
You can download the plugin here: http://webgraph.com/resources/facebookblocker/
If a user is not a member of Facebook, there is still the possibility that Facebook learns and stores his IP address. According to Facebook, only an anonymized IP address is stored in Germany.
General privacy policy Facebook:
https://www.facebook.com/business/gdpr#Facebook-als-Datenverantwortlicher-vs.-Auftragsverarbeiter
Payment method PayPal
As one of the offered common payment methods, we also offer PayPal (PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg) to our customers.
PayPal is an online payment service provider that offers virtual private or business accounts. Credit card payments are also possible via this if the user does not maintain a PayPal account. Instead of an account number, the PayPal account is managed via an e-mail address.
Online payments can be made and payments can be received via PayPal. PayPal also offers the function as a trustee with buyer protection.
In the billing process, we offer a PayPal link within emails that contain invoices and reservation confirmations. At this point, you decide for yourself whether you would like to use PayPal payment or another payment method. If you do not choose PayPal, PayPal will not receive any data within this form of the booking process. The link itself is not personalized, but only contains the invoice amount and the information about our PayPal account address.
If we include an online store on our website can select the payment option PayPal directly in the store and pay immediately. In this case, data of the person concerned is automatically transmitted to PayPal. This is the name, address, e-mail address, IP address, telephone number and data necessary for payment processing.
By selecting this payment option, you consent to the transmission of personal data required for payment processing.
The purpose of the transmission is payment processing and fraud prevention. PayPal may transmit the data on its own initiative to credit agencies for identity and credit checks.
In addition, PayPal may pass on the personal data to affiliated companies, service providers and subcontractors, insofar as this is necessary for the fulfillment of contractual obligations or the data is to be processed on behalf.
You have the option to revoke the consent to the handling of personal data at any time to PayPal, unless it is mandatory to process, use or transfer for payment processing. You can also use another payment method with us (bank transfer on account or direct debit) and thus dispense with PayPal.
Privacy policy of PayPal: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Dropbox Business
We use the secured business version of Dropbox (Cloud) to distribute data within our company in order to be able to link employee workstations in physically different locations to the outside world in a protected manner.
Quote from Dropbox’s privacy policy:
„Dropbox is committed to ensuring the security and privacy of its users‘ personal data at all times, within the framework of legal requirements and best practices. As described in our Security, Compliance, and Privacy Guide and evidenced by our current ISO/IEC 27018:2014 certified data protection measures, we already meet many of the requirements of the EU GDPR. To meet our responsibilities to our users, we are already working extensively to expand and implement our compliance measures for the EU GDPR to achieve full compliance before it comes into effect on May 25, 2018. We are also making some changes to ensure our processes and procedures continue to meet or exceed the new requirements and ongoing guidance issued by data protection authorities.“
Privacy Policy: https://blogs.dropbox.com/business/2015/05/dropbox-for-business-iso-27018/
Hosting
Our websites are hosted by various companies in Germany. Their services are computing capacity, storage space, infrastructure, platform services, databases, security services and maintenance. We need these services to operate our online offers.
In doing so, we process contact data, inventory lists, content, media, contracts, usage data, metadata, communications with customers, visitors and partners with the hosting provider using appropriate tools on the basis of our legitimate interests in the sensible and secure provision of our web offerings pursuant to Art. 6 (1) lit. f DSGVO in conjunction with. Art. 28 DSGVO (order processing contract).
We have order processing contracts with the following German web hosts:
Domain Offensive, Greenmark IT GmbH, Leinstr. 3, 31061 Alfeld, Germany
Privacy policy: https://www.do.de/unternehmen/datenschutz/
Online presences in social media
We maintain online presences within social networks and platforms in order to be able to communicate with our customers, interested parties and users in as many ways as possible and to inform them about our services. When calling up the respective networks and platforms, the terms and conditions and data processing policies of their respective operators apply. These can be found on the exact platform on which you find our online presence.
Our visitors are responsible for the provision and content of contributions, comments and messages via these online presences.
We process this user data by storing it within these platforms.
Standard periods for the deletion of data
The legislator has enacted a variety of retention periods and obligations. For example, companies must retain invoices and account statements containing personal data of customers for 10 years (Germany, as of 2018) for tax and accounting reasons. Only after these periods have expired is the corresponding data deleted.
For the assertion, exercise and defense of legal claims, we delete data necessary for this purpose only after the end of the relevant limitation and warranty periods.
No deletion of data will take place for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation and public duties, for reasons of public interest and for public research purposes, provided that there are no legal reasons to the contrary. If legitimate reasons are presented to us, we will remove the relevant data after verifying the legality of the request for deletion.
Unless this Privacy Policy contains other, deviating provisions regarding the storage of data, the data collected by us will be stored by us for as long as it is required for the aforementioned purposes for which it was collected.
Other data uses and data deletion
Further processing or use of your personal data will generally only take place if permitted by law or if you have consented to the use of the data.
In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes prior to further processing and provide you with the other relevant information.
Abuse detection and tracking
We retain information for abuse detection and tracking, in particular your IP address, for a maximum of 7 days. The legal basis in this respect is Art. 6 para. 1 lit. f DSGVO. Our legitimate interest in retaining data for 7 days is to ensure the proper functioning of our website and the transactions conducted via it, as well as to be able to defend against cyber attacks and the like. We may use anonymous usage information to tailor our website to your needs.
Deletion concept
At the end of each year, we delete the invoices, documents, e-mails and digital database data that are no longer necessary for the longest retention period – currently the data from the year 10 years ago. After that, you can no longer retrieve data from an earlier period.
Exceptions are long-term contractual relationships (e.g. subscription system, partnerships) or approved or required permanent retention, as long as the data is necessary for the continuation of the relationship or requested by the user.
To delete data from the database, we use a tool in our content management system, with which personal data based on name or e-mail address can be removed within a few seconds.
Permanent measures
Ratgeber Selbsthilfe maintains a register of processing activities including a description of technical and organizational measures (TOMs).
Rights concerning the processing of personal data
Right of access
You have the right to obtain from us, at any time, information about the personal data we process concerning you within the scope of Art. 15 DSGVO. For this purpose, you can submit a request by mail or e-mail to the addresses below.
Right to rectify incorrect data
You have the right to request that we correct the personal data concerning you without delay if it should be incorrect (Art. 16 DSGVO). Please use the contact addresses below for this purpose.
Right to erasure
You have a right to immediate deletion of the personal data concerning you if the legal grounds pursuant to Art. 17 DSGVO exist. Such reasons exist, for example, if an inquiry to us has been completed, no booking has been made and the contact is not to be resumed.
Also if you revoke your consent, e.g. for a newsletter subscription, or object to the processing for the first time and if there is no other legal basis for the processing.
The legislator gives higher priority to retention obligations for tax or accounting purposes than to data protection. Therefore, data deletion is not possible if government laws and requirements prevent this. An example of this is invoices with your address data and information about your order.
For deletion requests, please contact us at the addresses below.
Right to restriction of processing
You have a right to restriction of processing if the conditions are met and in accordance with Art. 18 DSGVO.
You can request restricted processing, for example, if the processing is unlawful. Also, if you have a right to erasure but prefer a restriction of the use of personal data.
If you believe your objection to processing is justified under Article 21(1) of the GDPR, but we believe that our legitimate grounds outweigh yours, we may restrict processing until the case is resolved.
For requests for restriction, please use the contact addresses below.
Right to data portability
You have a right to data portability according to Art. 20 DSGVO. Upon request, we will provide you with the data concerning you in a common, machine-readable format. You can then transfer this data to another service provider for further use. The prerequisite for this is that the processing is based on consent or on a contract and is carried out with the help of automated processes. You can request the data transfer via the contact addresses given below.
Right of objection
You have the right to object at any time to the processing of personal data concerning you, which is carried out on the basis of, among other things, Art. 6(1)(e) or (f) DSGVO, in accordance with Art. 21 DSGVO. We will then stop processing your personal data, unless there are compelling legitimate grounds for the processing which restrict your interests, rights and freedoms, other legal provisions conflict with this or the processing serves the assertion, exercise or defense of legal claims. In these cases, we will present our views to you, which you can of course object to.
In particular, you can object to the processing of your data for direct marketing.
Please send your objection to our contact addresses given below.
You can exercise your rights of revocation, correction, deletion, data transfer, restriction of processing and information to the following address:
Sukanya Pranin
143 Moo 2, Nong Phon Ngam
Kaset Somboon
36120 Chaiyaphum
Thailand
Email: info@ratgeber-selbsthilfe.de
To prevent someone else from impersonating you, you must verify your identity when you request information, deletion or correction. To do this, you can provide us with identification that proves your identity (e.g. a signed copy of your ID card or passport). Other persons can only obtain information about you from us if you have authorized this person to do so (e.g. lawyers) and these persons can also prove this authorization to us.
For your own protection and the protection of your data, we cannot otherwise implement any measures listed in this section.
We are not responsible for misuse of data on the way to our contact addresses (e.g. by mail) – especially if you use an incorrect address, fax number or e-mail.
To protect against misuse (e.g. if someone has stolen your ID and forged your signature), we keep your proof of identity in protected rooms, or on protected servers, until the legal complaint period has expired. We will then destroy your proof of identity.
From the time we receive your request and proof of identity, we will respond within 72 hours.
Right to complain to a supervisory authority
If you believe that the processing of personal data concerning you by us is unlawful, you have the right to complain to the supervisory authority, which you can contact as follows:
Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstr. 219
10969 Berlin
Tel.: 030/13889-0
Fax: 030/21550-50
Email: mailbox@datenschutz-berlin.de
Data Protection Officer
Due to its number of employees, its structure and the non-automated processing of your data, our company is not obliged to appoint a data protection officer.
If you have any questions regarding the processing of your personal data, you can contact Dipl. Informatiker Frank Schulze directly, who is also available in the event of requests for information, applications or complaints.
If details from this data protection declaration are not understandable enough for you, we can of course explain them to you in more detail. We want you to feel safe and well looked after on our websites. Therefore, we are happy to explain our work processes and the way your data is handled to you in a transparent manner.
Frank Schulze
Sepapaja tn 6
Tallinn 15551
Estonia
Phone: +49 (0) 5322 820614
Email: frank.schulze@kcw.de
Status: February, 2023